Operator

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• ShoreWare Operator Call Manager

ShoreWare Operator Call Manager allows businesses to cost-effectively provide callers with a higher level of personalized, professional service, ensuring that high volumes can be handled quickly and accurately. The customizable interface allows all users to configure the view according to the way they work. And since ShoreWare Operator Call Manager shares the same single interface as Personal and Professional Call Manager, training efforts as well as capital and operating expenditures are reduced.

For corporate operators, executive administrators and departmental receptionists, ShoreWare Operator Call Manager is a flexible tool for managing enterprise Unified Communications. Call coverage features, such as extension monitoring, drag and drop call transfers, and call pick-up, speed up connections to your employees. And, with IM and presence information, operators can consult a target user via IM before transferring a call.

When transferring a call an operator can see if an extension is available, then select the call and drop it onto the waiting extension to complete the transfer. Operator Call Manager also provides access to dynamic, online directories, allowing routing inbound calls to extensions, mobile phones or home phones with the click of a button, speeding up customer service.

Virtual operator capabilities allow an operator or executive assistant to manage call flow from any location. Whether you rely on live operators for call handling or backing up an automated attendant, Operator Call Manager enables a multiple-site call response to be managed from a single location. In addition, with the Office Anywhere feature, operators and assistants can work from home, answering and transferring calls just as if they were in the office.

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