Customer Training
Teleco of the Rockies provides complete and professional training for your entire
organization. Teleco of the Rockies trainers are professionals skilled at instructing
new users in the mechanics of operating all Teleco of the Rockies products. Teleco
of the Rockies provides training with the customer in mind emphasizing:
Customized Training:
Teleco of the Rockies understands that each client has different needs and requires
specialized attention with a new telecommunications system. That is why it is Teleco
of the Rockies policy to schedule training at the customer's convenience to educate
each user on how their telephone operates to maximize the efficiency of the system.
Documentation:
Each user receives reference guides and customized instructions that describe the
use of system and station features. This information is an excellent reference tool.
It is used during the training sessions so that users learn to refer to it for future
use.
Receptionist Training:
The receptionist is often the focal point for a company's communications. Therefore
specialized training is set up for your answering position in a one-on-one environment.
Teleco of the Rockies will train the receptionist for approximately one hour or
until they are comfortable processing calls on their own.
General User Training:
Teleco of the Rockies trains general users in small groups. During this training,
features designed for your specific phone set is reviewed along with the associated
documentation. After the user classes are over, the trainer will move around the
office to answer any questions from individual users.
Follow-Up Training:
Once the users have had time to get familiar with their new system, Teleco of the
Rockies can arrange for follow up training that will review their application in
more detail since the last training session. Years of experience validate this approach.
Trying to train the customer on all of the systems capabilities at once often leaves
the customer confused and frustrated. Teleco of the Rockies wants your transition
to be smooth and simple.
System Administrative Training:
All of our systems have available software that will allow you to make the everyday
changes to your system. A Teleco of the Rockies representative will educate your
delegated staff to learn how to use this software program to empower you to keep
your system current.